Refund policy

You can always contact us for any order questions or concerns at phal@bigleaforchids.com.

Shipping Damage or Other Issues
Please inspect your order upon receipt and contact us immediately if a plant is damaged, missing or if you receive the wrong item.  Only then can we evaluate the issue and try to make it right.  Follow-up and consideration for damaged, missing or incorrect plants will be honored only if we receive notification within 24 hours from the arrival of your order.  And if a plant has been damaged, you must also provide us with pictures of the damage. 

Although our plants are carefully packed, flowers, buds or spikes are not guaranteed due to potential shipping problems. Once the package is delivered to our shipping carrier, we have no control over its handling.  We also cannot be responsible for orders which a carrier might leave outside, exposing it to extreme conditions, so be sure to track your package and arrange for someone to receive it as soon as it’s delivered.

The buyer assumes all responsibility for any import regulations that their state's Department of Agriculture may have. The seller is not responsible if the product is seized or destroyed by regulatory authorities.

Unfortunately, we cannot accept returns on sale items or gift cards.

Plant Virus Testing
While we strive to provide healthy, high-quality plants, we cannot guarantee that plants are virus-free. Refunds or replacements will not be provided for virus-positive plants.

Refunds or Replacements

5% restocking fee is charged on orders canceled before shipment.

Refunds (either partial or full) or replacements, if available, are considered on a case-by-case basis. If approved, you will be notified of our decision.

If a Replacement is approved, you’ll receive further information relating to it.

If a Refund is issued, it will be automatically refunded to your original payment method.  Once a Refund is confirmed, please remember that it can take a few days for your Bank or Credit Card provider to process and post the credited amount of the Refund to your account.

Combined Orders

Extra shipping paid as a result of combining orders is refunded via store gift cards.